Client Name : Yohana

Duration : 04-23 to 11-23

Team Size 

8

Technologies 

Salesforce 

Role

Salesforce Developer

Project Overview

Yohana is a event / task management firm, that does all end to end tasks for the users.

Roles

& Responsibilities

• Creating Reports and Dashboards as per the business requirement

• Worked on multiple LWC components.

•  Working closely with Force.com admin team during code deployment

•  Developing Workflows, Process Builders and Flows for Process Automation.

•  Creation of new objects, fields , page layouts , validation rules

•  Writing test classes for the Apex class to cover code coverage

•  Creating and Deploying change sets to migrate VF Pages, Apex Classes, Flows etc to Production from sandbox

•  Requirements Gathering, Analysis and Estimation

•  Preparing formal project documentation including requirements specifications, system design documents, Current & Future state diagrams, test cases and user manual

• Maintaining the sales cloud, as well as building custom reports and dashboards.

•  Solving day to day user queries.

•  Created and maintained user profiles, users on Salesforce.

•  Creating API Documentation with details obtained from the development team.

Client Name : Prime Solar

Duration : 11- 21 to 03-23

Team Size 

4

Technologies 

Salesforce

Role

Team Lead

Project Overview

Involves setup of Sales Process for acquiring customers for specified products

Roles

& Responsibilities

• Performed the role of Senior Salesforce Developer and Team Lead in the organization.

• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

•  Developing custom dashboard with apex and visualforce page as per business requirements

•  Integrating REST request with third party systems.

•  Creating API for third party systems to integrate with SFDC.

• Strong knowledge and experience in development of LWC components, Apex Classes & Triggers as per the client and application requirements

• Proficient in using meta-data migration tools Data Import Wizard, Data Loader tool for data migration

•  Experience working with REST API for making callouts to external system

•  Experience on Record Sharing using manual sharing, sharing settings and apex sharing in Salesforce

• Designed and developed Process Builder, Workflows and validations rules, custom objects, custom fields, page layouts, record types, custom tabs, Force.com sites along with experience in administration of Salesforce security access, creating Profiles, Permission sets, Roles and Users

•  Experience on Service Cloud, Sales Cloud, Knowledge and Articles

•  Designed and developed custom reports and created dashboards from source reports.

•  Knowledge on designing and developing Lightning Web Components.

•  Mentoring Junior Salesforce Developers.

Client Name  : Cargill

Duration : 01-20 to 11-21

Team Size 

5

Technologies 

Salesforce

Role

Salesforce Developer

Project Overview

B2B commerce Implementation for Cart and Order Management

Roles

& Responsibilities

• Planning Sprint and maintaining coordination with client for any new updates and deadlines

• Defining, detailing, and scoping the technical requirements into solution architecture and ability to drive an independent project

• Understanding client’s business challenges and offering solutions to address using salesforce.com platform/ offerings.

• Design and implementation of real-time and batch integration with Salesforce and other legacy systems using REST / SOAP and Bulk APIs

• Setup and consulting for Sales Cloud Implementation based on Requirements. Design of Lightning Components to meet requirements for Lightning Experience Rollouts in Salesforce ORG.

• Design and Development of APEX and Visual Force implementations that meet requirements for Salesforce Classic ORG’s. Consulting for Service Cloud Implementation based on Requirements.

• Implementations based on Integrations between Web Platforms to meet customer experience for Web and CRM tools together. Develop, build, configure solutions from designs documentation.

• Follow Salesforce best practices and enforce data quality policies. Ensure that solutions meet the requirements outlined in the design documentation.

• Ensure compliance with security policies through Salesforce profiles and permission sets. Created new Salesforce custom objects, assigned fields, designed page layouts, custom tabs, and components.

• Plan and conduct requirements gathering session with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives.

• Configured out-of-the-box, custom reports and dashboards. Perform all work to agreed time, cost, and quality constraints. Ensure that developed solutions are peer-reviewed and formally documented. Oversee that unit tests are executed to ensure they meet quality standards.

Client Name  : Cargill

Duration : 10-18 to 11-20

Team Size 

5

Technologies 

Salesforce

Role

Salesforce Developer

Project Overview

B2B commerce Implementation for Cart and Order Management

Roles

& Responsibilities

- working on Cloudcraze for implmenting Cart and Order Apis

- collaboration with springboot and Node JS and used Kafka to pass the Cart and Order api.

- Used Pentaho ETL Tool for setting up large volume data

- Worked on Batch Classes to Send Emails

- Created Objects and fields and  flows to perform updates.

- Created REST classes for other system to get information from Salesforce

Client Name  : Abbvie

Duration : 10-15 to 11-18

Team Size 

20

Technologies 

Salesforce

Role

Salesforce Developer

Project Overview

Consisting of clinical trial management and also drug information for pharmaceuticals. Handled integration between Salesforce and implemented service cloud knowledge and customer portal. Manage Large Data Volume in salesforce using oracle pentaho ETL tool, as Salesforce was the source of truth for different processes. Involved setup of service console , knowledge article management and CTI. Also implemented Einstein chat bot for portal users.

Roles

& Responsibilities

• Planning Sprint and maintaining coordination with client for any new updates and deadlines

• Defining, detailing, and scoping the technical requirements into solution architecture and ability to drive an independent project

• Understanding client’s business challenges and offering solutions to address using salesforce.com platform/ offerings.

• Design and implementation of real-time and batch integration with Salesforce and other legacy systems using REST / SOAP and Bulk APIs

• Setup and consulting for Sales Cloud Implementation based on Requirements. Design of Lightning Components to meet requirements for Lightning Experience Rollouts in Salesforce ORG.

• Design and Development of APEX and Visual Force implementations that meet requirements for Salesforce Classic ORG’s. Consulting for Service Cloud Implementation based on Requirements.

• Implementations based on Integrations between Web Platforms to meet customer experience for Web and CRM tools together. Develop, build, configure solutions from designs documentation.

• Screen flow to create a case for different record types

• Created custom Lighting Aura component to implement a step by step wizard to send response knowledge article to requestor in email and populate the article in request object.

Project Name

Jason Joy & Associates, PLLC - Duration – (Jan 2023 – July 2024)

Role

Sr Salesforce Developer

Tools & Technology

• Technology - Salesforce, APEX, Aura, LWC and REST API

• Web - HTML, JavaScript, SLDS

• Tools – Workbench, Visual Studio Code, Data loader, Litify.

Description

• Service Support and Bug Resolution Work

• Provide development, solve issues and cases, Provide solution plan to the customer requirement.

• leveraging the Litify platform to enhance legal practice management 

• Help customers by resolution of bugs which are facing while working in salesforce in their daily activity.

Responsibilities

 Develop and customize Salesforce solutions to meet the unique needs of the legal practice using the Litify platform.

 Integrate third-party applications and tools to streamline workflows and enhance productivity.

• Developed and customized Salesforce Community Cloud to optimize client and internal collaboration for Jason Joy & Associates, PLLC.

 Create and maintain custom objects, fields, workflows, validation rules, and process builder processes.

 Design and implement scalable solutions that align with business requirements and best practices.

 Collaborate with cross-functional teams to gather requirements, provide technical guidance, and deliver effective solutions.

 Perform data migration and ensure data integrity during system implementations and upgrades.

 Provide ongoing support and training to end-users, ensuring optimal utilization of Salesforce functionalities.

• Integrated external systems into Salesforce to ensure smooth data flow and provide clients with real-time updates through the Community Cloud portal.

 Monitor system performance, troubleshoot issues, and implement enhancements to improve system efficiency.

Project Name

Telecommunication Company (Duration – Jan 2023 – July 2023)

Role

Senior Salesforce Developer

Tools & Technology

•  Technology - Salesforce, APEX, Aura, LWC, Einstein Bot, NLP Einstein and REST API

• Web - HTML, JavaScript, SLDS

• Tools – Workbench, Visual Studio Code, Data loader.

Description

      Led the design, development, and deployment of Einstein Chatbots to enhance customer interactions and support within the telecommunications domain.

Responsibilities

• Requirement gathering by interacting with various business users and team members.

• Cloned and developed the Enhanced Bot, incorporating advanced features and customizations.

• Developed and implemented customized Salesforce CPQ solutions to streamline the quote-to-cash process, enhancing accuracy and efficiency for complex product configurations.

• Configured pricing rules, product bundles, and discount structures tailored to telecommunication services, optimizing sales workflows.

• Collaborated closely with cross-functional teams to align Salesforce CPQ with specific business needs, ensuring seamless integration with other systems.

• Led the development and customization of Salesforce Community Cloud for customer engagement and support at a major telecommunications company.

• Developed custom Lightning components and workflows within the Community Cloud to streamline internal and external communication.

• Configured security protocols, user roles, and access permissions to ensure secure and efficient use of the Community Cloud platform.

• Integrated Einstein Chatbots with existing Salesforce environments, ensuring seamless functionality and data flow.

• Designed, developed, and deployed advanced chatbots using Einstein Bot Builder, focusing on creating seamless and intuitive user experiences.

• Modified the Enhanced Bot according to specific customer requirements by following detailed 'Implementation Guide' documentation.

• Leveraged NLP Einstein to enhance chatbot capabilities, enabling more accurate and context-aware responses in customer interactions.

• Customized bot interactions by configuring NLP models and optimizing flows within Einstein Bot Builder, improving customer satisfaction and engagement.

• Managed all necessary development activities related to the Enhanced Bot, ensuring seamless implementation and customer satisfaction.

• Updated and optimized Apex code related to the Enhanced Bot, improving performance and adaptability.

• Tailored dialog flows and content within the Enhanced Bot to meet client expectations and enhance user interaction.

• Involved in Application Setup activities and customized the apps to match the functional needs.

• Developed product bundles, pricing rules, and approval processes.

• Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

• Develop Visual Force Pages, Custom Objects, Tabs.

• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

• Created Custom Report Types, Reports and Dashboards as per user requirements.

• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Project Name

Fujitsu SaaS Team  (Duration – May 2021 to Dec 2022)

Role

Senior Salesforce Developer

Tools & Technology

• Technology - Salesforce, APEX, Aura, LWC and REST API

• Web - HTML, JavaScript, SLDS

• Tools – Workbench, Visual Studio Code, Data loader.

Description

Fujitsu is a global service provider related to equipment and     information.

Responsibilities

• Responsible for requirement gathering, taking calls with Business and end users understanding their requirement.

• Responsible for Requirement and design-level documentation.

• Delivered tailored Salesforce CPQ solutions, enhancing the quote accuracy and reducing sales cycle times for SaaS offerings.

• Configured complex pricing rules, discount tiers, and subscription management features to align with Fujitsu’s SaaS products.

• Integrated CPQ with existing Salesforce modules, optimizing workflows and enabling seamless data flow across the organization.

• Provided end-user training and ongoing support to ensure efficient use of CPQ functionalities and promote best practices.

• Developed and customized Salesforce Community Cloud to improve collaboration between Fujitsu’s internal teams and external clients, streamlining interactions and enhancing customer engagement.

• Integrated external systems and tools with Community Cloud to provide seamless data synchronization and enhance the user experience.

• Conducted testing, troubleshooting, and performance optimization to ensure the smooth operation of the Community Cloud platform.

• Responsible for designing and developing the functionality over Salesforce Platform.

• Configured product bundles, pricing rules, and discount schedules to align with business needs.

• Integrated CPQ with existing Salesforce modules and external systems to ensure seamless data flow and reporting.

• Responsible for managing a team of 3 developers assigning tasks and reviewing their work.

• Led the implementation and customization of Lightning Web Components (LWC) on the Salesforce platform at Fujitsu, ensuring the seamless integration of cutting-edge functionalities to meet the specific requirements of global equipment and information services.

• Provided training and support to end-users, ensuring successful adoption and utilization of the CPQ system.

• Supervised a team of 3 developers in the design and development of Lightning Web Components (LWC) for Fujitsu, orchestrating the assignment of tasks and diligently reviewing their work to guarantee the successful deployment of LWC solutions that align with business and end-user needs.

Project Name

BPM Automation (Duration – Jan 2020 to April 2021)

Role

Salesforce Technical Engineer

Tools & Technology

• Technology - Salesforce, APEX, Aura, LWC and REST API

• Web - HTML, JavaScript,

Description

Sales and Service Cloud Implementation.

Responsibilities

• BPM Automation is a business specific app in which notifications are sent to respective users based on some criteria and it is also scheduled dynamically as per the business requirements.

• There is a community in this project to store all the account points of contact and give users the functionality to reassign responsibilities to other users in Salesforce.

• Developed and customized Salesforce CPQ solutions to support automated business process management, streamlining the quote generation process.

• Configured dynamic pricing models, custom discounting rules, and product bundling options to enhance sales efficiency.

• Integrated CPQ with BPM tools, enabling seamless data synchronization and automated workflows across platforms.

• Provided technical support and user training, ensuring smooth adoption and maximizing the value of CPQ automation features.

• In this, email notifications will be sent out for revenue generation.

• This system notifies the account point of contact that revenue collection time is near and they need to act ASAP. If they do not take action within a period, then the notification will be escalated to their managers.

• building an admin panel

• Writing unit testing with JUnit and Mockito to ensure code coverage.

• API Documentation using Swagger.

• Implemented Lightning Web Components (LWC) within the Salesforce Sales and Service Cloud for BPM Automation, enhancing user interfaces and functionalities. Leveraged LWC to create dynamic and responsive components, contributing to the efficiency of the BPM Automation app.

• Integrated Lightning Web Components (LWC) in the community module of the BPM Automation project, allowing users to easily access and reassign responsibilities within Salesforce. Developed LWC solutions to improve the user experience, ensuring seamless interaction with account point of contacts and facilitating efficient communication through email notifications for revenue generation processes.

Project Name:

Real Estate Brokerage Firm  (Duration – May 2019 to Dec 2019)

Role:

Senior Salesforce Developer

Tools & Technology:

• Technology - Salesforce, APEX, Aura, LWC and REST API

• Web - HTML, JavaScript, SLDS

• Tools – Workbench, Visual Studio Code, Data loader.

Description:

The client is a real estate brokerage firm based in the United States. They provide the services of selling, buying, and renting the houses, Villas, and Apartments

Responsibilities:

• Responsible for requirement gathering, taking calls with Business and end users understanding there requirement.

• Responsible for Requirement and design-level documentation.

• Responsible for designing and developing the functionality over Salesforce Platform.

• Responsible for managing a team of 3 developers assigning tasks and reviewing their work.

• Led the implementation and customization of Lightning Web Components (LWC) on the Salesforce platform at Fujitsu, ensuring the seamless integration of cutting-edge functionalities to meet the specific requirements of global equipment and information services.

• Supervised a team of 3 developers in the design and development of Lightning Web Components (LWC) for Fujitsu, orchestrating the assignment of tasks and diligently reviewing their work to guarantee the successful deployment of LWC solutions that align with business and end-user needs.

Project Name:

Service Cloud Implementation for a Healthcare Provider (Duration – Dec 2018 to Oct May 2019)

Role:

Salesforce Developer

Tools & Technology:

• Technology - Salesforce, APEX, Aura, LWC and REST API

• Web - HTML, JavaScript, SLDS

• Tools – Workbench, Visual Studio Code, Data loader.

Description:

The client, a US-based medical group company providing therapy.

Responsibilities:

• Responsible for requirement gathering, taking calls with Business and end users understanding their requirement.

• Responsible for Requirement and design-level documentation.

• Responsible for designing and developing the functionality over Salesforce Platform.

• Responsible for managing a team of 3 developers assigning tasks and reviewing their work.

• Led the implementation and customization of Lightning Web Components (LWC) on the Salesforce platform at Fujitsu, ensuring the seamless integration of cutting-edge functionalities to meet the specific requirements of global equipment and information services.

• Supervised a team of 3 developers in the design and development of Lightning Web Components (LWC) for Fujitsu, orchestrating the assignment of tasks and diligently reviewing their work to guarantee the successful deployment of LWC solutions that align with business and end-user needs.